cricexx
Privacy Policy
At cricexx, we take the privacy and security of every player's personal data seriously. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how we keep it safe — in plain, clear English for our Bangladesh community.
1. Data We Collect
cricexx collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience on our platform.
When you register a cricexx account, interact with our platform, or contact our support team, we collect information that falls into the following categories. We collect only what is genuinely necessary for the stated purposes and do not gather data speculatively or in excess of what our operations require.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, username, government-issued ID number, nationality | Registration form, KYC verification upload |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT | Payment processing, transaction logs |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session tokens | Automatic collection via cookies and server logs |
| Usage Data | Pages visited, games played, bets placed, bet amounts, session duration, click-stream data, search queries on platform | Automatic collection via analytics tools |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Direct communication with support team |
| Verification Documents | Scanned copies of National ID (NID), passport, driving licence, utility bills, bank statements | KYC document upload portal |
cricexx does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or biometric data (other than facial photographs on identity documents submitted for KYC).
We do not collect personal data from individuals known to be under 18 years of age. If we discover that a minor has submitted personal data during an account registration attempt, we will delete that data immediately and decline the registration.
2. How We Use Your Data
cricexx processes your personal data only for specific, documented purposes and on a lawful legal basis for each use.
Every processing activity at cricexx is grounded in one of the following lawful bases: performance of a contract (i.e., delivering the services you signed up for), compliance with a legal obligation, protection of legitimate interests, or your explicit consent where required. We do not process your personal data for any purpose that is incompatible with the original stated purpose at the time of collection.
The primary purposes for which cricexx processes personal data are set out below. Where processing is based on consent, you have the right to withdraw that consent at any time by contacting our support team at support@cricexx or adjusting your account notification preferences.
3. Data Sharing & Disclosure
cricexx does not sell your personal data to third parties. We share data only with carefully selected partners and only to the extent necessary to deliver our services.
Your personal data may be shared with the following categories of third parties, each of which is contractually required to handle your data in a manner consistent with this Privacy Policy and applicable data protection law:
Payment Service Providers
To process your financial transactions, cricexx shares the minimum necessary financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers process data under their own privacy policies and applicable financial regulation.
Game Software Providers
To deliver certified, fair-play verified games on the cricexx platform, we work with licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive technical session data (such as session tokens and bet history) to facilitate game delivery and resolve any game-integrity disputes. They do not receive your full identity or financial data.
Identity Verification & KYC Partners
cricexx may engage specialist third-party KYC and identity verification services to assist in verifying the identity and age of players. These services process the identity documents you submit and return a verification result. Your documents are handled in accordance with strict data security standards and are not used for any purpose beyond identity verification.
Fraud Prevention & Security Services
We use third-party fraud detection and cybersecurity tools that may receive technical data (IP addresses, device fingerprints, session behaviour patterns) to identify and block suspicious activity. These tools operate under strict data processing agreements with cricexx.
Analytics Providers
cricexx uses web analytics services to understand how players navigate and use the platform. Analytics providers receive aggregated and/or pseudonymised usage data. Where possible, we configure analytics tools to minimise the collection of personally identifiable information.
Legal and Regulatory Authorities
cricexx will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, by court order, or where disclosure is necessary to protect the safety of any individual or to prevent imminent fraud or criminal activity. We will notify affected players of any such disclosure to the extent permitted by law.
4. Cookies & Tracking
cricexx uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience.
A cookie is a small text file placed on your device when you visit a website. Cookies help websites remember information about your visit, making your next visit easier and the site more useful to you. cricexx uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).
In addition to cookies, cricexx may use similar tracking technologies such as pixel tags, web beacons, and local storage objects. These function similarly to cookies and are used for the same categories of purpose described below.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Required for core platform functions: maintaining your login session, securing your account, processing payments, and preventing cross-site request forgery (CSRF). | Session / up to 24 hours | No — disabling breaks core functionality |
| Functional Cookies | Remember your preferences such as language, game lobby layout, preferred deposit method, and notification settings to provide a more personalised experience on return visits. | Up to 30 days | Yes — via browser settings |
| Analytics Cookies | Collect anonymised or pseudonymised data on how players navigate cricexx — page views, time on page, click paths — to help us improve platform design and content. | Up to 12 months | Yes — via browser settings |
| Security & Fraud Detection Cookies | Track device fingerprints, IP addresses, and session behaviour patterns to detect bot activity, account takeover attempts, and other security threats in real time. | Session / up to 7 days | Partially — some are essential for security |
| Marketing Cookies | Used only where you have opted in to marketing communications. Help cricexx measure the effectiveness of promotional campaigns and deliver relevant bonus offers to you. | Up to 90 days | Yes — opt out via account settings |
5. Data Security
cricexx employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.
6. Data Retention
cricexx retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable law.
The retention period for each category of personal data is determined by the original purpose of collection and the applicable legal and regulatory obligations. cricexx applies the following general retention schedule:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance and legal dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial regulation and audit requirements |
| KYC Verification Documents | 5 years post-account closure | AML and identity fraud prevention obligations |
| Game & Betting History | 3 years from the date of activity | Dispute resolution and responsible gaming monitoring |
| Support Communications | 2 years from date of last communication | Quality assurance and dispute evidence |
| Marketing Consent Records | 3 years from consent date or until withdrawn | Demonstrating lawful basis for marketing communications |
| Technical Logs (IP, session) | 90 days (rolling) | Security monitoring and fraud investigation |
Upon expiry of the applicable retention period, cricexx will securely delete or anonymise your personal data in accordance with industry best-practice data destruction standards. Where anonymisation is applied, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.
If you request account closure, your account will be deactivated and your personal data will be retained for the minimum period required by applicable law, after which it will be securely deleted. Deactivated accounts are not accessible via normal login routes and your data is not used for any marketing purpose following account closure.
7. Your Privacy Rights
As a cricexx player, you have a defined set of rights over your personal data. We are committed to honouring these rights promptly and transparently.
To exercise any of the rights listed below, contact cricexx at support@cricexx with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In cases of complexity or volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
8. Contact & Updates
Questions about this Privacy Policy, or how cricexx handles your data? Reach out to our dedicated support team — we are here 24/7, every day of the year.
How to Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cricexx processes your personal data, please contact our support team. All privacy-related enquiries are treated with high priority and handled in strict confidence.
You can reach us via 24/7 live chat on the cricexx platform, or by emailing support@cricexx. When contacting us about a privacy matter, please include "Privacy Enquiry" in the subject line and provide your registered username and email address so we can locate your account securely. Email addresses on this page are displayed as plain text and are not clickable links.
Updates to This Privacy Policy
cricexx reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our platform services. When material changes are made, we will notify registered players via their registered email address at least 14 days before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the most recent revision was published. We encourage you to review this Privacy Policy periodically — particularly before making deposits or sharing new personal information with cricexx. Continued use of the platform after the effective date of any revision constitutes acceptance of the updated terms.
Minor Revisions
For minor, non-material changes (such as typographical corrections, clarifications of existing language, or updated contact information), cricexx may update the policy without sending individual email notifications. The revised policy will be published on this page with an updated "Last Updated" date. Bangladesh Standard Time (BST, UTC+6) is the reference timezone for all effective dates stated in this policy.
Why Trust cricexx With Your Data
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